Actually, it's kind of unjust of me not to like them based on one person, but that's how it works. They have a "free one week offer" on their website, and say that they take payment by PayPal. Only they don't, because apparently PayPal is too hard for them to understand. And so is following up with their would be customers.
It's a free offer, but of course you have to pay for shipping. Which is fine. But isn't micropayments what PayPal does? Why is it so hard to send someone an invoice after they sent an email asking for one? Instead, they never responded to my email, and then sent me a notice saying my order was cancelled. I was feeling a little snippy, so I sent them a mean-spirited email pointing out that they had never asked me to pay, and that's why they never got their money.
In response, the Co-Founder himself replied, all high and mighty, proclaiming that "PayPal is quite cumbersome for us as a retailer on the item you requested. Their process does not work 100% of the time with the Free One Week item." Really. Also, "Sending you an invoice would not fix the issue, therefore it was not sent." Of course. Sending an email response asking for money, or even saying, "we don't take PayPal for this item" would not have worked - in Bizarro Land! And finally, he ended by claiming "Our customer service rating is in the high ninety percentile overall, you can check our testimonial page. Furthermore, I will send you a one week supply for free and you can enjoy it AND never order from us again if you wish – your choice. All credit card orders are shipped same day and reach their destination within 2-3 business days via USPS." Apparently, Louisiana is a lot farther away than I thought because it's been a month now. Nothing was sent. Or if it was, I haven't gotten it. But I don't want to send back an email and complain again, because there's no polite way to answer. I can call him a lazy liar who doesn't make good on his promises but what does it matter? I'm just a cheap good for nothing who wanted something for free, and doesn't have a real credit card and wanted to use PoorPal instead.
Evertain is only interested in the rich customers they farm from the dental offices. They're not really in tune with the internet, which is too bad I guess. I'll never know if their product is any good, at any rate. But I can tell you their people are not.
