The more things change, the stupider users get. I found this in my diary.
So this user comes into the helpdesk (always a bad start) complaining that she can't log on to the network. I ask first if she's trying to use one of the networked computers in the building, or if she is using a laptop. She says it's her laptop, and swears that it used to work just fine. I ask her if she installed anything recently that might have altered the network settings - anti-virus software, Windows, whatever.... She says 'no.' So, I take her laptop and look it over. It boots up properly, the network settings are correct, so I ask for her network cable and adapter so that I can reboot and see for myself. She hands me the pieces - and I mean pieces. Why she didn't think to mention that her broken network adapter might have had something to do with it, I don't know. Then, when I say I can't fix that, she gets upset. As a consolation prize, I tell her that her computer works fine in all other respects. Right before I delete wsock32.dll. I'll blame it on a virus when she comes back.
Leave a comment